Office Management and Administration

Module 1: Introduction to Office Management

• Understanding the role and importance of office management.
• Key responsibilities of an office manager.
• Basic administrative skills are required.

Module 2: Business Communication & Documentation

• Professional communication skills (verbal & written).
• Drafting official documents, emails, and reports.
• Record-keeping and filing systems.

Module 3: Office Procedures & Workflow Management

• Standard operating procedures (SOPs) in an office.
• Time management and workflow optimization.
• Handling office equipment and supplies.

Module 4: Customer Relationship Management (CRM)

• Handling client interactions and customer service.
• Building professional relationships.
• Techniques for conflict resolution and negotiation.

Module 5: Human Resource Management (HRM) Basics

• Recruitment, employee onboarding, and training.
• Payroll and attendance management.
• Performance evaluation and feedback systems.

Module 6: Financial Administration

• Basics of bookkeeping and financial record-keeping.
• Managing invoices, payments, and petty cash.
• Understanding taxation and compliance.

Module 7: Office Technology & Digital Tools

• Introduction to office software (MS Office, Google Suite, CRM tools).
• Managing databases and cloud storage.
• Cybersecurity and data privacy best practices.

Module 8: Leadership & Professional Development

• Workplace ethics and professionalism.
• Leadership and team management skills.
• Career growth strategies in office administration.

SREES Academy

Our comprehensive training program spans over a total of 40 hours.